Privacy Policy

In order to offer clients the best possible service, ensure the treatments are safe and appropriate and ultimately deliver the best results from each treatment it is important to gather and record specific medical and lifestyle information about each client prior to treatment. Consent will be sought to complete a Medical and lifestyle consultation prior to treatment for every new client. This information will be confidential and will be held securely in a locked filing cabinet.

The information on each client will be held for 3 years from the last appointment date. This is in line with requirements stipulated by the FHT Insurance that is held. After the 3 years has elapsed the information will be destroyed by shredding and any electronic data such as phone numbers and email addresses will be deleted. If a client requires access to this information then it will be supplied to them within 1 month of the request and all information will be supplied free of charge. If a client feels their personal information is not being held or used correctly they are within their right to complain to the ICO.

Cancellation Policy

Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

“NO SHOWS” will be charged 100% of the reserved service amount.

Any further appointments made after a "No Show" will require a non refundable deposit of £10 paid at the time of booking. This amount will be deducted from the cost of your treatment. If no payment is received within 48 hours then the booking will be cancelled.

Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

Services amounting to a cost greater than £40 may require a £10 non refundable deposit taken at the time of booking. This amount will be deducted from the cost of your treatment.

The cancellation policy allows us the time to inform our standby clients of any availability, as well as keeping our scheduled filled, thus better serving everyone. Hummingbird Hideaway policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

CONFIRMATION TEXTS / MESSAGES

As a courtesy, we may text or message you to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

CLIENTS RECEIVE DISCOUNTS WHEN HIDEAWAY CANCELS

Hummingbird Hideaway stands by our policies, we feel that it is only fair that we honour the same policies to our clients. If in any reason the Hideaway has to cancel on a client less than 24 hours of the appointment scheduled; we will honour 50% off on your next service.

However, if the cancellation is due to situations that are out of our hands such as power outage or unforeseen incidence, that requires the Hideaway to be closed during regular business hours, we would gladly reschedule your appointment. The 50% discount will not apply.